FREQUENTLY ASKED QUESTIONSFAQ

Orders & Payment
What is the status of my order?

Once your order is on its way, you'll receive a shipping notification via email. But if you're having trouble tracking your order, don't hesitate to call us at +1 (925) 709-4586 (Monday-Friday, 9am-6pm PST) or shoot an email to help@alphabetlegends.com

We only ship on business days, so orders placed on Friday after 1:00pm or over the weekend will ship out on Monday morning.

Can I change of cancel my order?

No sweat - we all make mistakes. Shoot us an email (help@alphabetlegends.com - with your order # in the subject), catch us on live chat or drop us a line (Monday - Friday, 9am - 5pm PST) and we’ll do everything we can to sort it out.

We try to fulfill orders very quickly, so please don’t hate us if your order has already been shipped. In the worst case scenario, you can return it to us for a refund. Please note, return mail and resend costs are the responsibility of the customer, along with any restocking fees. This will be deducted from the refunded amount.

When are orders dispatched?

When products are in stock, we typically dispatch orders the next working day (or the same day in many cases).

If items are available on pre-order or we anticipate a delay in dispatching a shipment, we will include an estimated date on both the website and the order confirmation email you receive.

When can I expect my order to arrive?

You will receive an email with a link to track your order once it has been processed. Click on that link or login to your account to receive updates from our delivery partner.

How long is the wait with Pre-Orders or Back Orders?

In both cases we include an expected arrival date on our website and the order confirmation email you receive. That way you have an indication as to when this item will be hitting our warehouse. From there, we aim to dispatch the entire backlog of orders within 1 -4 days.

Can I add a gift message or have my order wrapped as a gift?

For sure! We really pride ourselves on delivering the perfect gift solution. We provide the option of including a personalized message in a handwritten card.

If you are looking to surprise and delight somebody special, add the ‘personalized gift card’ option to your order.

Do you include invoices or prices with the order?

Many of our customers purchase our goodies as gifts for family or friends so we do not include the invoice or any mention of price with the order. We do however attach a dispatch note but this just lists the items inside the box as well as the billing and delivery address. If you do need an invoice, simply get in touch and we’ll shoot one over quick smart.

Where else can I buy Alphabet Legends goodies?

Sign up to our mailing list and we will notify you about planned pop up stores and collabs with other retailers.

Delivery and Returns
What are the shipping cut off dates of Christmas 2020?

Please be mindful that all carriers are experiencing delays are a result of the congested network and disruptions caused by COVID. Listed below are the estimated cut off dates for our various partner carriers. Please understand these are not guaranteed transit times. Our recommendation is to place orders as early as possible to have the best possible chance of receiving shipment by Christmas.

USPS MEDIA MAIL: Orders submitted after December 1st may not arrive before Christmas

Standard Shipping: This service will use either USPS First Class, USPS Priority Mail, DHL Expedited or UPS Ground (depending on availability and bandwidth). Although the carriers do not provide a guaranteed service, orders submitted before 10:00pm PST on Wednesday 16 December 2020, should arrive by Christmas Day.

Expedited Shipping: Orders submitted before 12:00pm PST on Monday 21 December 2020, should arrive by Christmas Day.

DHL Express International Shipping: Orders submitted before 12:00pm PST on Thursday 17 December 2020, should arrive by Christmas Day.

Alphabet Legends does not provide refunds for orders that do not arrive within the estimated transit window provided by the third party carrier unless you chose the EXPEDITED 'by end of second day service'.

How much is shipping?

We offer free shipping on all domestic orders above $50.

We also offer a range of different shipping services including USPS Media Mail/First Class/Priority, UPS Ground and DHL eCommerce. The price ranges from $4.95 - $29.95

As a result of COVID, the only international shipping option currently supported is DHL Express. This is a reliable service with a 2-6 day transit time from the date of dispatch.

What are your shipping methods and how long do they take?

We offer 3 domestic shipping service in the US and DHL Express for international orders.

USPS Media Mail:This is an affordable option with an estimated transit time of 2-20 working days from the date of dispatch. From our experience, orders to the east coast typically take 10-20 working days.This is not a guaranteed transit time.

Standard Mail:Depending on availability and bandwidth, our third party warehouse will use either USPS First Class, USPS Priority Mail, DHL eCommerce or UPS Ground. The estimated delivery time from the date of dispatch is typically 2-6 working days. This is not a guaranteed transit time.

Expedited Mail:This is a guaranteed UPS service that delivers within 1-3 days from the date of dispatch.

DHL Express International:This is a guaranteed DHL service that delivers within 2-6 days from the date of dispatch.

What is your returns policy?

If you’re unlucky enough to receive a faulty product or you’ve changed your mind, no sweat, we’ll gladly refund your order within 14 days of the purchase date.

To get started, please shoot through an email to help@alphabetlegends.com with the subject ‘Return’. Please includes your name and order number in the email. A member of our team will contact you shortly to initiate the process.

Please note, you will need to cover the cost of the return shipping. The refunded amount will be for the value of the product.

Refunds will be processed using the original tender type. EFTPOS/Credit Card refunds must be processed against the original card details (the exact card used to make the original purchase).

When can I expect my refund?

Hang tight, it can take up to two weeks to receive and process your return (in most cases with we have this sorted out within 2-3 days). We'll be sure to send a refund notification email as soon as we've issued your refund.

Do you partially order items?
If a multi-item order contains a 'pre-order' item, it will only be shipped when all of the items are 'in-stock'. Unfortunately we do not offer partial fulfillment as the shipping costs are too high. If you urgently need to arrange for one of the 'in-stock' items to be shipped as a priority, please contact our customer service team on (925) 709-4586. W can manually edit the order and split the shipment. Please note this will incur an additional shipping fee.
General
I got an idea for a new title/theme - how do I share my pearls of wisdom?

We can’t promise it will happen, but we welcome your suggestions. Reach out to us through one of our social channels or shoot through an email from our Contact Us page.

We plan to release a number of new titles each year and would love to hear your thoughts.

What is the nature of the UNICEF Australia partnership?

‘All children have a right to survive, thrive and fulfill their potential - to the benefit of a better world’. UNICEF is an incredible charity near and dear to our heart. We donate a portion of our proceeds to help UNICEF Australia continue their fantastic work improving the lives of children and their families across the globe.